Please see the steps below to manage your ZOE membership if purchased via the ZOE Website or Food Products orders placed in the UK:
⏱️ Before you cancel — key timing & billing facts:
• Cancellation stops future renewals only. Any order already processed or in transit will still be delivered.
• Fixed-term plans (e.g. 3-month or 12-month) continue billing until the term end date — cancelling early does not stop remaining payments or trigger a refund.
• To avoid your next charge, cancel before your billing date. Cancellations made on or after the billing date will not prevent that charge.
• First/initial orders in transit only: if this is your first order and it is in transit, you can refuse delivery at the door and a refund will be issued once the package is returned, you need to let us know if you're doing this. Renewal orders are not eligible for returns or refunds.
• Need a refund or have a billing dispute? Email [email protected] for Daily30, [email protected] for Gut Health Bar or [email protected] for anything else and ask to speak to a human agent — only human agents can authorise refunds.
Head to www.zoe.com & select "Login" in the top right corner
Log in using the same details you use on the ZOE App, you can reset your password on this page if needed.
Manage Your Account: https://zoe.com/account
- Update your personal details (like your name, address, and phone number)
- Update your payment method
- View your order history and check your order status
- See which plans you have active or cancelled
- Cancel your Membership or Food Product subscription
Choose 'Cancel this plan' if you wish to cancel it. After completing the cancellation steps, your membership will remain active until the renewal date of your fixed-term plan. During this time, you can continue accessing all ZOE app features such as ZOE Scores and recipes. However, cancellations made prior to the end of the term are not eligible for refunds or partial credits. Additionally, once the membership period ends, full access to ZOE tools and features will be discontinued.
In the USA, or EU countries - If you purchased via the Apple App Store or Google Play Store, follow the instructions below:
Even after cancellation, your personal data, such as scores and preferences, will remain in the app. This allows you to rejoin in the future without losing historical records. If charges continue after cancellation, it may be due to the fixed-term nature of your membership. As outlined in ZOE’s terms, fixed-term plans remain active until their end dates regardless of cancellation, and no refunds or partial credits are provided for unused portions.
If you have any issues, you can reach out to our support team via our chat feature.
You can also find out more about our cancellation and refund policy in our ZOE FAQ's. If you wish to reactivate your membership, simply message us via the app or email us at [email protected]