You can reach our team through various channels depending on what you need. Here’s how to get in touch and find answers quickly.
🔍 Self-Service Options (Instant Answers)
Before reaching out, check our helpful resources, as this is often the quickest way to get your answer:
Help Centre – Account Management, App Functionality, Nutrition & more.
General FAQs – Shipping, testing, membership & more.
Daily30 Product FAQs – Questions about our Daily30 product?
In-App help centre – For test, membership & program-related queries.
📱 Access them directly from your appManage Your Account – Billing, subscription, personal info & more.
Nutrition Questions?
Our in-app AI assistant, AskZiggie, is designed to be your personal nutrition expert. It can instantly:
Explain your ZOE insights and scores
Provide personalised nutrition advice based on ZOE's latest science
Share recipes and actionable tips for making healthier food choices
Support and keep you accountable throughout your journey
Just tap the AskZiggie icon on the top right of your Home screen to start a conversation!
💬 In-App Chat (Fastest Way to Speak To Us)
💡 Already chatting with us? If you're reading this while already in a conversation with our team, you're in the right place — there's no need to navigate anywhere. Simply ask your question to Fin or request to speak with a human team member directly in the chat.
Our support team is available via in-app chat every weekday. To access chat support in our new, 2.0 app:
Open the ZOE app
Tap the 'You' icon in the bottom right corner
Select "Contact Us"
Scroll to "Contact Us" at the bottom of the screen to get in touch with the team or provide feedback
USA Customers:
🕗 Monday–Friday: 8:00 AM – 4:00 PM ET
UK Customers:
🕗 Monday–Friday: 8:00 AM – 6:00 PM GMT
Response Time:
All queries: Within 1 business day
There is no need to stay in the chat window or keep the app open once you've sent your message, as we'll get back to you
We have an AI Assistant that is available 24/7, it is able to help resolve most queries without you needing to wait for a human agent, but if you do need to speak with a human agent, one will always be available. We appreciate your patience as we work to support everyone.
🚫 Tip: Avoid sending multiple follow-ups before we reply — it may delay our response, as we answer messages in the order received.
Customers can only have one conversation thread open at one time, if they want to ask more questions or provide feedback and they have a conversation already going they must do so within that same thread.
📞 Other Ways to Contact Us
If you can’t use the app or prefer alternative methods, ZOE offers options like phone and email support, detailed below.
You can also reach us at [email protected]. Both it and [email protected] are valid email addresses for getting assistance.
📧 Email Support
💡 Already in an email conversation with us? There's no need to email a new address — continue replying in your existing thread. To speak with a human agent, you'll need to ask our AI agent to hand you over to a human agent.
Reach us at: [email protected] for general queries relating to our testing, memberships, pricing etc. If you're emailing us already, you can choose the "Connect to an agent" button within the email to speak to the team.
Reach us at [email protected] for any queries relating to our Daily30 product
Response time: Within 3 business days
Complaint handling is not available via phone. For complaints, please use alternative methods such as email or in-app messaging.
📱 Phone Support
On the phone, we can help with questions related to your initial microbiome test or your existing membership.
USA: +1 866-771-7478
🕙 Monday–Friday: Leave a voicemail with your contact details and reason for the call, and a member of the team will get in touch
UK: 0330 818 8669
🕘 Monday–Friday: 9:00 AM – 1:00 PM GMT
💡 Final Tip
We’re always here to help — whether it’s a quick question or you need a bit more support. Start with our FAQs for the fastest answers, and don’t hesitate to reach out if you need more assistance.