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How do I get in touch?

I'd like to speak with the team, how can I do that?

You can reach our team through various channels depending on what you need.

Please click the arrow on your preferred contact method below for further information:

🔍 Self-Service Options (Instant Answers)

Before reaching out, check our helpful resources, as this is often the quickest way to get your answer:

  • Help Centre – Account Management, App Functionality, Nutrition & more.

  • General FAQs – Shipping, testing, membership & more.

  • Daily30 Product FAQs – Questions about our Daily30 product?

  • Gut Health Bar FAQs - Questions about our Gut Health Bars?

  • Manage Your Account – Billing, subscription, personal info & more.

    • In-App help centre – For test, membership & program-related queries. This can be accessed directly from your app.

  • Nutrition Questions?
    Our in-app AI assistant, AskZiggie, is designed to be your personal nutrition expert. It can instantly:
    ​

    • Explain your ZOE insights and scores

    • Provide personalised nutrition advice based on ZOE's latest science

    • Share recipes and actionable tips for making healthier food choices

    • Support and keep you accountable throughout your journey

    Just tap the AskZiggie icon on the top right of your Home screen to start a conversation!

💬 In-App Chat (Answers within 1 business day)

Our support team is available via in-app chat every weekday.

  • USA Customers:

    • 🕗 Monday - Friday: 8:00 AM – 4:00 PM ET

  • UK Customers:

    • 🕗 Monday - Friday: 8:00 AM – 6:00 PM GMT

To access chat support:

  1. Open the ZOE app

  2. Tap the 'You' icon in the bottom right corner

  3. Select "Contact Us"

  4. Scroll to "Contact Us" at the bottom of the screen to get in touch with the team or provide feedback

  • There is no need to stay in the chat window or keep the app open once you've sent your message, as we'll get back to you

  • We have an AI Assistant that is available 24/7, it is able to help resolve most queries without you needing to wait for a human agent, but if you do need to speak with a human agent, one will always be available. We appreciate your patience as we work to support everyone.

💡 Avoid sending multiple follow-ups before we reply as this may delay our response, we answer messages in the order received.

If you would like to ask more questions or provide feedback and already have an open conversation, please do so within the same thread.

📧 Email Support (Answers within 3 business days)

  • Reach us at: [email protected] for general queries relating to our testing, memberships, pricing etc. If you're emailing us already, you can choose the "Connect to an agent" button within the email to speak to the team.

  • Reach us at [email protected] for any queries relating to our Daily30 product

  • Reach us at [email protected] for any queries relating to our Gut Health Bar product.

💡 Already in an email conversation with us? Please continue replying in your existing thread. To speak with a human agent, you'll need to ask our AI agent to hand you over to a human agent.

📱 Phone Support (Callback service only)

On the phone, you can get help with questions related to your initial microbiome test or your existing membership.

  • USA: +1 866-771-7478

    • 🕙 Monday - Friday: Leave a voicemail with your contact details and reason for the call, and a member of the team will get in touch.

  • UK: 0330 818 8669

    • 🕘 Monday - Friday: 9:00 AM - 1:00 PM GMT: Leave a voicemail with your contact details and reason for the call, and a member of the team will get in touch.

Complaint handling is not available via phone. For complaints, please use alternative methods such as email or in-app messaging.

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