When you cancel your App Membership, you are cancelling the automatic renewal of the membership. This means that you are still required to pay for the remainder of your current membership commitment period.
Once you have made the final payment of your current membership, your membership will not renew and there will be no further charges.
Turning off automatic renewal
You can opt out of automatic renewal at any time before the end of your membership period by logging into your account at www.zoe.com/account. This will end your membership at the conclusion of your commitment period.
Cancelling within the first 14 days of purchase
If you are within the first 14 days of purchasing your membership, you have the right to cancel and receive a full refund. To do so, email us at [email protected] or chat to us via the in-app chat and ask to speak with a person.
Cancelling after the first 14 days
After the 14-day period, your membership purchase is final and will continue for at least the period you committed to at the time of purchase.
Opting out of automatic renewal does not immediately cancel your membership and does not entitle you to a refund of membership charges already paid.
Cancelling within the first 14 days of an automatic renewal
If your membership has automatically renewed, you have the right to cancel within the first 14 days of that renewal and receive a full refund. To do so, email [email protected] or chat to us via the in-app chat and ask to speak with a person.
If you cancel after this 14-day window, the cancellation takes effect at the end of the renewed membership period. You will be charged for the remainder of that period but may continue to use the ZOE app until it ends.