Managing Your Daily30+ Subscriptions: Cancellations, Billing, and Refunds
Managing your subscriptions effectively helps you avoid unexpected charges, duplicate fees, and ensures a seamless experience with your Daily30+ plans. This article explains key aspects such as handling renewals, managing holds, understanding charges, and the refund process.
1. Overview of Daily30+ Subscriptions
Daily30+ are recurring subscription plans that renew automatically unless paused or canceled. When subscribing, you select a plan that determines your billing cycle and benefits. Charges align with the specific plan you choose, and any updates to stock availability or renewal dates are communicated via email prior to renewal.
2. Understanding Charges and Avoiding Duplicate Payments
You can check your plan, charges and upcoming payments on your account https://zoe.com/account
Charges Due to Plan Structure
Charges might differ due to upgrading or subscribing to a different plan. Always review your order summary before confirming purchases to understand your payment details.
Duplicate Charges From Concurrent Plans
If you subscribe to a new multi-month plan (e.g., 4-month supply) without canceling your existing monthly subscription, both plans remain active and will bill concurrently. To avoid this, cancel the earlier subscription plan when starting a new one.
Charges After Subscription Restart or Recall
If your subscription is placed on hold (e.g., due to stock unavailability), the renewal and corresponding charge occur automatically once the hold period expires. Notifications for renewal are emailed in advance to ensure that you have ample notice.
3. Refunds and Returns: What You Need to Know
Cancellation and Refund Policies for Prepared or Delivered Orders
Prepared Orders: Orders already in preparation cannot be canceled or refunded. However, once shipped, you can refuse delivery to receive a refund.
Delivered Orders: If the order is delivered and unopened, you are eligible to return it within 14 days, but a processing fee will apply. Contact support to obtain a returns label.
4. Cancelling Subscriptions and Preventing Future Charges
Cancelling your subscription stops future renewals but does not affect orders already processed or in transit. Payments made prior to cancellation cover those existing orders, and no refunds are issued for partial use. Confirm your cancellation to ensure no further renewals or payments. You can cancel via your account online https://zoe.com/account
By following this guide, you can effectively manage your subscriptions, avoid duplicate charges, and navigate refund processes when necessary. For further assistance, refer to your ZOE account portal or contact our customer support team.