This issue is usually caused by being logged into a different account than the one your membership is attached to.
Firstly, check your email confirmation for your subscription to ensure that you are logging in with the correct email address. If you use a different email to sign in to the app compared to the one you used to purchase your membership, this won't work.
Then a couple of quick checks:
Did you originally sign up using “Sign in with Apple”? If yes, you may need to log in with Apple again, because Apple can create a separate “Private Relay” email ending in that your subscription is linked to.
You can find your Apple Private Relay email on your iPhone in a few quick steps:
Open the Settings app
Tap your name / Apple ID at the top
Tap iCloud
Select Hide My Email
Look for our app in the list
You’ll see the unique email address ending in @privaterelay.appleid.com that Apple created for your account. That’s the one your subscription is linked to.
You can then log in at https://zoe.com/account using that relay email to view your subscription.
If you used Google or Apple sign in at any point, try logging out and signing back in by typing your email address and password freehand (rather than using the social/autofill buttons).
Still having issues? Reach out to our Customer Support team at [email protected]