While most of your account details (such as your delivery address or payment methods) can be updated directly in your membership portal at any time, email addresses must be updated by our Customer Support team.
Because your email address acts as your primary account identifier and access key, we handle updates manually to ensure strict account security and data protection.
How to Request an Email Update
To change your email address, please reach out to our team via Email or In-App Chat.
To help us process your request as quickly as possible, please include the following three pieces of information in your initial message so we can verify your identity:
Your Current Email Address (the one currently tied to your account).
Your New Email Address (the one you would like to switch to).
Your Full Postal/Shipping Address (used to verify account ownership for data protection).
🔒 Data Protection Note: We cannot make changes to an account's email address without verifying your postal address first. Providing this information in your initial message prevents delays and ensures we can update your account right away.