Once your order has been placed, we’ll keep you updated by email as it moves through the delivery process.
When will I receive tracking information?
After your order has been prepared and dispatched, you’ll receive a shipping confirmation email with your tracking details. This email will include a tracking number or tracking link so you can check the latest delivery updates directly with the courier.
How long does dispatch take?
Your order may take a few working days to be prepared before it is dispatched.
Once it has shipped, your tracking information will show the most up-to-date delivery estimate.
Where can I track my order?
You can track your delivery using the link or tracking number in your dispatch email.
Depending on your location and order type, your delivery may be handled by one of our courier partners, such as Royal Mail.
Can I change my delivery day or location?
If the courier offers this option, you may be able to request a different delivery day or choose an alternative drop-off location directly through the courier’s tracking page.
Please use the tracking link in your dispatch email to see which options are available for your delivery.
What if my delivery address is incorrect?
If you notice the delivery address on your order is wrong, check the courier's tracking page as soon as possible — you may be able to redirect the parcel to the correct address before it arrives.
If the parcel has already been delivered to an incorrect address, please contact our support team with your order number and we'll look into a resolution for you.
I haven’t received my tracking email yet
If you haven’t received tracking information yet, your order may still be getting prepared.
Please check:
Your inbox and spam or junk folder.
The email address you used when placing your order.
Whether it has only been a few working days since you ordered.
My tracking hasn’t updated
Courier tracking can sometimes take a little while to update after dispatch. If your tracking has not changed for several days, or your estimated delivery date has passed, please contact our support team through the app or email [email protected]. Include the email address used for your order and your order number if you have it, so we can look into this for you.