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Can’t see your order or subscription? Check how you signed in

Why your ZOE subscription isn't appearing when logged in, is generally caused by using a duplicate or different email

If you’ve logged in and can’t see your order or subscription, it hasn’t disappeared. The most common cause is that you’re signed in to a different account from the one you used to buy.
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Step 1: Check which email you’re signed in with
Go to Order History in your membership portal. Your signed-in email is shown at the top. Compare it with the email on your order confirmation or payment receipt. If they’re different, you’re in the wrong account.
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Step 2: Sign in the same way you did when you bought
We treat each sign-in method as its own account if the emails don’t match exactly. Log out, then sign in using the same method you used when you bought:

  • Email and password: type your email and password. Don’t use the Apple or Google buttons.

  • Continue with Google: use the same Google account you used when you bought.

  • Continue with Apple: use Continue with Apple again, especially if you chose Hide My Email.

If you used Continue with Google
If you have more than one Google account (for example, personal and work), you may have picked a different one this time. To check which Google account is linked to ZOE:

  1. Go to your Google Account and open Security.

  2. Open Your connections to third-party apps & services.

  3. Look for ZOE. If it’s not listed, try your other Google accounts.

If you used Continue with Apple (Hide My Email)
If you chose Hide My Email, Apple created a private address ending in @privaterelay.appleid.com. Your order is linked to that address, not your usual email. To find it:

  • iPhone or iPad: Settings > your name > Sign-In & Security > Sign in with Apple > ZOE.

  • Mac: System Settings > your name > Sign-In & Security > Sign in with Apple > ZOE.

  • Any device: sign in at appleid.apple.com and open Sign in with Apple.

Tip: Emails from us still arrive in your normal inbox. Open your order confirmation and check the “To” address. If it ends in @privaterelay.appleid.com, sign in with Continue with Apple.
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If you might have used a different email
Search all your inboxes (personal, work or old addresses) for your order confirmation. The address that received it is the one linked to your order. Log out and sign in with that exact email.
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Still can’t see it?
Contact us by email at [email protected] or in-app chat with:

  • your full name

  • any other email addresses you might have used

  • your order number (starts with SB), or a screenshot of your membership portal.

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