Will the shipping process damage my samples?
Your samples are designed to stay stable during shipment. They should be perfectly safe to be posted, and the process will not affect the integrity of your samples.
Do I need to pay for shipping?
The return boxes are prepaid and pre-labelled, so you won’t have to worry about paying to return your samples. Use the shipping carrier outlined on the label. The unique barcode on your sample test tube ensures it is directly linked to your account, removing the need for extra information like order numbers.
Where can I post my sample?
You can post your sample in any suitable Royal Mail postbox or take it to a post office if you wish to obtain proof of postage, either route will get the sample back to us in good time.
If you have any questions or concerns surrounding posting your samples, please contact the team through our in-app chat.