You have the right to a refund if you cancel within 14 days of receiving your first Gut Health Bar delivery (this includes trial subscriptions). After the 14-day period following your first delivery, subsequent auto-renewals are non-refundable. If you have a query about a renewal charge, email [email protected] and ask to speak to a human agent — they will review your case individually. You can read our full terms for our food products, including the gut health bar here https://zoe.com/en-gb/food/terms
How to return your first delivery
Email [email protected] to notify us of your intent to return. Ensure you ask to speak with a person, as only a human agent can authorise a return.
We'll send you a confirmation email and a returns label.
You then have 14 days from notifying us to return the products using the provided label.
To receive a full refund, products must be returned sealed and undamaged in their original box. If the box has been opened in any way, no refund will be issued.
How will you receive your refund?
You will be refunded in full (minus the cost of postage) to your original payment method, unless this is not possible.