If your sensor becomes partially or fully dislodged, do not attempt to push it back in. Instead, please reach out to our support team through your in-app chat as soon as possible, so we can send you a new one.
If your sensor breaks or falls off before your final day of muffins:
Please pause all your tasks until you have a new one in place. This pause is important for gathering the data we'll need to generate your results.
If your sensor breaks or falls off after your final day of muffins:
Please reach out to us via our chat feature confirm that we have enough data to process your results.
If you have the sensor with a hand-held reader, you will need to return both to us at the end of the study. This type of sensor contains much of the data from your test, so please take care of it and do not dispose of it.