Top tips
Please be sure to update to the latest version of your ZOE app via your app store and ensure you're on a strong internet connection, as the app can revert to the login page with a weak signal.
Reset your password (with an 8-character minimum) by clicking on 'Forgot Password' on your login page. Then attempt to log into ZOE again. Make sure you use the most recent reset password link, as older links will expire. Check the 'sent by' date & time to ensure you're using the latest link, and check your junk folders in case your password link has ended up there.
Private Relay - iPhone
If you use an iPhone - it may be possible you signed up to ZOE using a Private Relay email address. To protect your privacy, Apple may have generated a unique 'Private Relay' email address (ending in @privaterelay.appleid.com) to use for your login.
To access your account, you'll just need to use that specific relay address. You can find it by following these quick steps on your iPhone:
Open the Settings app.
Tap your name at the very top.
Tap iCloud, then select Hide My Email.
Look for our app in the list; you’ll see the specific relay email address listed there.
Once you've found your relay email address, log in at zoe.com/account using that address. Your subscription - including any options to manage or cancel it - will be visible from there.
If you have two ZOE accounts
Signing up with "Sign in with Apple" and "Hide My Email" enabled can create two separate ZOE accounts - one linked to your real email address, and one linked to your Apple relay email. This means your active subscription may be on a different account to the one you usually log into.
If you log in and can't see your subscription or a cancel option, try logging out and signing back in using your Apple relay email address at zoe.com/account. Your subscription should appear there.
Need to make changes or still unable to login?
Contact our support team at [email protected] - we will be able to look into this for you.