Your results 🤩
From sending your samples back to us, it currently takes about 2 weeks for our labs to process your blood sugar and blood fat samples. You will then receive an email as soon as your blood fat and blood sugar score report is ready to view.
These biomarkers are crucial for understanding your metabolic health and are part of the key diagnostics provided by ZOE.
Gut test samples, including retests, usually require about 3–4 weeks for thorough analysis and testing, providing a comprehensive view of your gut health.
Your microbiome results require advanced sequencing at the lab and take about 4 weeks to process and analyse.
Find out in the results timeline, available in your profile:
Simply log in to your profile to see the step-by-step timeline and monitor any updates directly through the ZOE app.
Due to batch processing, samples sent at the same time, such as by family members, may not always be processed together, as labs handle multiple processes simultaneously.
In some cases, discrepancies between expected dates shown in the app and actual results processing timelines may occur due to unforeseen factors at the labs or during sample testing.Additional delays might occur for gut health retests due to new feature enhancements and quality-control processes implemented by ZOE.
If delays occur due to extensive processing or unexpected retesting, updates will be communicated via the app or email. This is on a case by case basis and we may not be able to inform you of delays.
In some cases, reports will take longer to process due to retesting. If you need to retest due to issues with any of your samples, we will contact you via email immediately. From the point of retesting, you can expect to receive your reports within another 3-4 weeks.
Common reasons for retesting include contamination or damage to the sample, in which case you will be informed promptly.
You can track the status of your results through the app:
When results are ready, you will also receive a notification email with instructions to access your detailed insights directly through the ZOE app.
What to do when you get your results?
You will unlock more features on the ZOE app such as Programmes and you'll have access to all of your food scores.
We also encourage you to message us via the in-app chat if you ever have questions, or simply need support! 🤗