If your sensor becomes partially or fully dislodged, do not attempt to push it back in. Instead, please reach out to our support team through your in-app chat as soon as possible, so we can discuss a replacement
If your sensor breaks or falls off before your testing day:
Please pause all your tasks until you have a new one in place. This pause is important for gathering the data we'll need to generate your results.
If your sensor breaks or falls off after your testing day:
Please reach out to us via our chat so we can investigate further or confirm that we have enough data to process your results.