You can reach our team through various channels depending on what you need. Here’s how to get in touch and find answers quickly.
💬 In-App Chat (Fastest Way to Reach Us)
Our support team is available via in-app chat 7 days a week:
USA Customers:
🕗 Monday–Friday: 8:00 AM – 7:00 PM ET
🕑 Saturday–Sunday: 8:00 AM – 2:00 PM ET
UK Customers:
🕗 Monday–Sunday: 8:00 AM – 6:00 PM GMT
Response Time:
General queries: Within 1–2 business days
Urgent test-related questions: Usually within 1 hour
There is no need to stay in the chat window or keep the app open once you've sent your message, as we'll get back to you
We have an AI Assistant that is available 24/7, it is able to help resolve most queries without you needing to wait for a human agent but if you do need to speak with a human agent one will always be available. We appreciate your patience as we work to support everyone.
🚫 Tip: Avoid sending multiple follow-ups before we reply — it may delay our response, as we answer messages in the order received.
🔍 Self-Service Options (Instant Answers)
Before reaching out, check our helpful resources:
General FAQs – Shipping, testing, membership & more:
👉 zoe.com/faqsDaily30+ Product FAQs – Questions about this product?
👉 Visit our FAQsIn-App FAQs – For test & program-related queries
📱 Access them directly from your appManage Your Account – Billing, subscription & personal info:
👉 zoe.com/accountNutrition Questions?
🧠 Join the discussion in ZOE Clubs under the community tab in your app. Customer Support cannot answer nutrition-based questions within the app or via email. If you are a member and you're within the first 6 weeks of testing, you'll have access to our Community groups that are monitored by our Nutritionists and include like-minded individuals also at the beginning of their Zoe journey
📞 Other Ways to Contact Us
If you can’t use the app, here are alternative contact options:
📧 Email Support
Reach us at: [email protected] for general queries relating to our testing, memberships, pricing etc
Reach us at [email protected] for any queries relating to our Daily30+ product
Reach us at [email protected] for any queries relating to our Predict Refine Study
Response time: Within 3 business days
📱 Phone Support
On the phone, we can help with questions related to setting up your sensor or if you're having trouble logging into your app.
USA: +1 866-771-7478
🕙 Monday–Friday: 10:00 AM – 1:00 PM ET
UK: 0330 818 8669
🕘 Monday–Friday: 9:00 AM – 1:00 PM GMT
💡 Final Tip
We’re always here to help — whether it’s a quick question or you need a bit more support. Start with our FAQs for the fastest answers, and don’t hesitate to reach out if you need more assistance.