If you would like to reset your password, please follow the steps outlined below.
Go to the login page and click ‘Forgot your password?’ to request a password reset email.
If you don’t see the password reset email:
Check in your junk or spam folders.
If you're using a custom or made-up email domain (e.g., [email protected]), system-generated emails may be blocked. We recommend switching to a more mainstream email provider like Gmail or Hotmail.
If you use Gmail, please ensure you're checking the latest password reset email by verifying the time and date.
Ensure your new password is at least 8 characters long.
If you’re using autofill, disable it and type your credentials manually to avoid any potential issues.
If you have followed these steps and still cannot reset your password:
Please reach out to our Support Team at [email protected] or via the in app live chat.
We kindly ask that you take a screenshot of your login page immediately after attempting to log in and send it over to us when you reach out to our team. This will help us identify the issue and allow us to help you reset your password faster.